From the category archives:

Online Communities

18 Rules of Community Engagement :: Book Review

August 25, 2009

Starting an online community seems easy.  You set up a website, install your forum software, and away you go!  There’s just one small catch… you need people to build a community.  Maybe you’ve already found your audience… now what do you DO with all of those people?  Angela Connor can help!  18 Rules of Community [...]

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Forum Participation as an Alternative to Advertising

August 20, 2009

I just read an blog post from Richard Millington over at Fever Bee called When A Short-Cut Takes You In An Opposite Direction.  At the end of the article, he declares “If you want to sponsor a community, that’s fine. It gets your name in front of the right people. But it’s not even close [...]

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Online Communities for Online Community Managers

July 10, 2009

I recently came across a bunch of links for Online Community Manager groups or communities via the Online Community Manager LinkedIn group. I figured I’d share them! I haven’t signed up for many of these, so I don’t know if they’re worthwhile or not, but you can find that out for yourself. Communities of Practice [...]

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Customer Service Practices for Online Communities

March 14, 2009

Members of your online community are your customers. They may not be buying anything from you, but they are your consumers. You provide a resource, and they use it. Many of the same concepts that apply to good customer service can be applied to online community management. I’ve collected 10 common customer service practices that [...]

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Online Communities Need a Visible Leader

February 14, 2009

When I started my first online community in 2006, I posted important annoucements and happenings with my Administrator account.  For everything else, I posted under an alias.  I thought that Administrator posts should be important, intelligent, and wise.  I didn’t want to have to be those things all of the time.  I was learning, right [...]

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