SEO for Page Titles in phpBB3

April 1, 2009

One irritating thing about a phpBB3 forum is the way that the titles appear in a search engine. Valuable space is given to “View topic” or “View forum”, when it could be giving people real information. A more descriptive page title is a great way to help people find your website! Rearranging the page titles [...]

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Bringing Your Company Online with Twitter

March 21, 2009

So you want to see what Twitter is all about. You are also part of a company that you’d like represented on Twitter. Do you start a page for both? Do you tweet as yourself AND your company? Do you just tweet as the company? I’ve been faced with this question a couple of times [...]

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Customer Service Practices for Online Communities

March 14, 2009

Members of your online community are your customers. They may not be buying anything from you, but they are your consumers. You provide a resource, and they use it. Many of the same concepts that apply to good customer service can be applied to online community management. I’ve collected 10 common customer service practices that [...]

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Anti Bot Question Mod for phpBB3

February 22, 2009

When phpBB3 was released, the new CAPTCHA was supposed to finally beat the bots. Well… according to my three forums, that lasted until about February 3rd. I’ve been flooded with bot registrations ever since. On my old phpBB2 forum I’d installed a great mod that added a simple question to the registration form. It worked [...]

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Online Communities Need a Visible Leader

February 14, 2009

When I started my first online community in 2006, I posted important annoucements and happenings with my Administrator account.  For everything else, I posted under an alias.  I thought that Administrator posts should be important, intelligent, and wise.  I didn’t want to have to be those things all of the time.  I was learning, right [...]

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Blog Comment Graphics, or Gravatars

February 8, 2009

If you’re a rookie blog commenter, you might wonder how some people get custom icons next to their comments, while others do not.  It’s actually really simple!  Those little pictures are called Gravatars, a condensation of Globally Recognized Avatars.  A Gravatar is an avatar image that follows you from blog to blog, appearing beside your [...]

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Why Employers Need Twitter Guidelines

February 5, 2009

Online Community Strategist Angela Connor recently discussed Twitter Guidelines for employers on her blog.  Her article, “Do employees need social media guidelines?, discusses whether companies should be concerned about the Social Media discussions of their employees – specifically through Twitter.  For any company that deals in material that could be viewed as sensitive or confidential, this [...]

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